Support 2017-10-17T14:36:07+00:00

HERE WHEN YOU NEED US

Support Desk

Our support desk is manned by real people based in the UK providing prompt, polite and effective user support

Pre Sales Support

We pride ourselves on managing the process from first demonstration to implementation in a way that it is clear, simple and transparent.

Technical Support

Our support desk liaises closely with our technical team on any technical support issues

Dedicated Account Manager

We continue to support you post-implementation via a named, dedicated Account Manager who will be your first point of contact for any queries you may have

Implementation & Training

Once you are ready to push the ‘go’ button, we guide you through the Implementation Plan and do the heavy lifting and thinking for you.

Induction training

We have a full range of induction training options, from online How To Guides and Videos to face-to-face training where appropriate

System training for L&D staff

We also provide ‘train the trainer’ training, giving you the independence to train users in-house

Online Support

Each of our web applications has either the standard Online Mentor Knowledge Base, your Firm’s specific Knowledge Base, or a combination of both.

Video Tutorials

Our video tutorials are short and sweet enabling you to see exactly what you need to do.

How To Guides

Simple explanations to help you complete every task.

NEED HELP NOW?

Contact The Support Desk